Who we are

This privacy notice covers Curo Digital, based in Dublin, Ireland. For anything about your data, email [email protected]. For enquiries you send us, Curo Digital is the data controller. When we run call answering, messaging, booking or customer records for a client, that client is the controller of their customers' data and we act as their processor.

What we collect

When you contact Curo Digital, we collect the details you choose to send, such as your name, business name, email address, phone number, website or social link, and message. The enquiry-readiness check also records the answers you select, including a rough average job value and how you handle calls and quotes, so we can shape a useful reply. We do not ask for, and you should not send, any sensitive personal information through these forms.

Why we use it, and our lawful basis

We use enquiry information to reply to you, to review where your business may be losing enquiries, to prepare useful next steps, and to manage any work you ask us to do. Our lawful basis is legitimate interests: you have contacted us for a reply, and replying is what you would reasonably expect. If we ever want to send you marketing that you did not ask for, we will ask for your consent first, and you can withdraw it at any time.

How long we keep it

We keep enquiries and readiness-check answers that do not lead to work for up to 12 months, then delete them. If we work together, we keep your project and account information for as long as we are working together, and for a reasonable wind-down period after. We keep invoices and payment records for 6 years, because Irish tax and business record rules require it.

The services we use to do this

We use a small number of trusted providers to run our site and handle your details: Cloudflare for hosting, Formspree for form handling, and Google Workspace for email. Some of these providers are based outside the European Union, including the United States, so your details may be processed there. Where that happens, we rely on the safeguards those providers offer, such as Standard Contractual Clauses or an approved EU transfer framework, and we have data processing agreements with them.

Cookies and tracking

This site sets no cookies and uses no analytics or tracking. If we ever add analytics or any other tracking, we will update this notice first and ask for your consent through a cookie banner before anything non-essential runs.

Calls, messages and the voice assistant

For clients who use our call answering, missed-call text-back, SMS, WhatsApp, booking or follow-up services, we process the contact details and job information their customers provide, on the client's instructions and as their processor. Where voice answering is used, callers are told at the start of the call that they are speaking to a digital assistant, and that the call may be recorded and written up so the job can be handled. We keep recordings only as long as needed to action the job and then delete them. We name every provider involved in delivering these services in our sub-processor list, available on request.

Your rights

You have the right to ask us for a copy of the personal data we hold about you, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable form where that applies. To make a request, email [email protected]. If your data is being handled by us on behalf of one of our clients, we will pass your request to that client, who is the controller, and help them answer it. You also have the right to complain to the Data Protection Commission, the Irish supervisory authority, at dataprotection.ie.

Children

Our services are for businesses, and our site is not aimed at children. We do not knowingly collect information from children.

Changes

If we change how we handle data, we will update this notice and change the date at the top of the page.

Privacy